AUSTIN DESIGN HOUSE

SHIPPING & RETURN POLICY

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Our shipping charges cover packaging, handling, freight and insurance fees. Prices for shipping to the continental United States vary by product. You may view shipping prices in your cart or at check out. Customers that wish to ship to Alaska, Hawaii, or outside the United States should email customerservice@austindesignhouse.com to arrange shipping.

 

Web site orders have a 30 Day Return Policy for refund. Sorry, no returns after 30 days.

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Buyer pays return shipping charges. Proof of purchase is required for a refund. Returns are refunded in the original payment form for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws. Returns sent that arrive with postage due will be returned to sender.

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Items damaged in shipping are returnable for full refund within 1 week of receiving shipment.

Original packaging most be retained to make claim with carrier. Please send photos with your order information to customerservice@austindesignhouse.com and we will help you with your claim. Often you will receive a call tag for return shipment of damaged item. 

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Special orders/custom orders are final sale. Custom product and COM orders are made to order especially for you and may not be returned or cancelled. Custom products include upholstered furniture, custom pillows, bedding and window treatments. 

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Final Sale and Clearance items are not returnable or exchangeable except for manufacturing defect. 

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Custom orders may not be canceled. If an item is shipped it cannot be canceled. In some cases, it is possible to cancel backordered items on your order, since they are not scheduled for immediate shipment.

 

If you have any questions or concerns about our Shipping & Return Policy please contact us at customerservice@austindesignhouse.com.

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